Returns for Store Credit or Exchange

We don’t offer refunds—but not because we don’t care. Quite the opposite.

As a small, sustainable brand, we produce in limited runs to avoid waste and overstock. Accepting returns for store credit or exchange helps us reduce our environmental impact and ensure each piece finds its perfect home.

To help you choose the right fit:

• We offer a “What’s My Size” widget on every product page

• And we’re always happy to assist via live chat or email—whether it’s about sizing, style, or anything else you need

Our goal is for you to feel confident, comfortable, and empowered in your Abysse piece. Thank you for supporting conscious, planet-first fashion.

To start a return, please use our  Return and Exchange portal and follow the guidelines below.

For exchanges or orders using store credit, a flat shipping rate of $10 applies to the second outbound shipment.

Domestic US Sales Policy (including Hawaii)

We accept returns for store credit or exchange when your return request is submitted through our Return and Exchange portal within 30 days of delivery.

Once your request is approved, please pack your items securely and ship them back within 7 days to the address provided. Please use a tracked shipping service so we have proof of delivery.

Sale items are final sale and are not eligible for store credit or exchange.

Return guidelines

• Items must be in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place. Returns that don't meet these conditions will be sent back to you.
• Please fold items with care and package them as you received them.
• Original shipping costs are non-refundable.
• Return shipping is at the customer's cost, unless we sent the wrong item or size, or you added Redo Package Protection at checkout.
• For exchanges or orders using store credit, a flat $10 shipping rate applies to the second outbound shipment.

Redo Package Protection
Add Redo Package Protection at checkout for a free prepaid return label and coverage if your order is lost, stolen or damaged in transit. It must be added when you place your order and can't be added afterwards.

 A note on returning wetsuits / neoprene:

• Avoid using a smaller box than received or a small bag. We recommend to use the box that you received from us.

• Please fold the wetsuit neatly with the zipper exposed and not touching any neoprene (nor any other neoprene items if sending back several wetsuit pieces). This is because the neoprene surface is delicate and subject to marking / creasing.

• You do not need to include any cards that were included in your original package. Please ensure that hang tags on your swimwear items are not marking the surface of the neoprene wetsuits. 

Loss or Damage

Once your order has been shipped, Abysse is not responsible for packages that are lost, stolen or damaged in transit, or for locating packages after they have been delivered.

For US orders (including Hawaii), add Redo Package Protection at checkout for peace of mind. If your order is lost, stolen or damaged in transit, you can file a claim through our Return and Exchange portal. Protection must be added when you place your order and can't be added afterwards.

Please double-check your shipping address before placing your order. Abysse is not responsible for packages sent to an incorrect or outdated address entered at checkout.

International Sales Policy

Due to high shipping costs, we are not able to cover the cost of outbound shipping for exchanges on International orders.

Please note the following Return Policy Guidelines:

• We gladly accept returns for store credit only (minus taxes, duties and fees associated) when received in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place.
• Please fold your return items with care and package them securely as received
• Please be sure to obtain a tracking number with your return to ensure proof of delivery.
• Original shipping costs are non-refundable
• Customer pays for return shipping on exchanges or credit store
• Outbound exchange item shipping is charged to customer
• All sales are final on sale items

As noted above, we are not responsible for any goods lost or damaged in transit.

A note on returning wetsuits / neoprene:

• Please fold the wetsuit neatly with the zipper exposed and not touching any neoprene (nor any other neoprene items if sending back several wetsuit pieces). This is because the neoprene surface is delicate and subject to marking / creasing.

• You do not need to include any cards that were included in your original package. Please ensure that hang tags on your swimwear items are not marking the surface of the neoprene wetsuits. 

Customs & Duties

International orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival to the local government by the customer and are not included in the original purchase price or shipping charges. These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Abysse will not refund the abandoned order, including shipping charges and fees. 

Faulty Items

Goods are considered faulty if they are received damaged or if a manufacturing fault has occurred. Please carefully follow care instructions, as the item will not be exchanged if the item has been wrongly damaged. Items damaged as a result of wear and tear are not considered to be faulty and will not be exchanged.

If your order is a faulty item,

Please go on our Return and Exchange portal

Sale Items

Returns or refunds are not available on sales items.

Orders placed within the 24 hours prior to the sale are eligible for store credit equal to the price difference.

Please note: Discount codes cannot be applied to items already marked down or included in sale collections.

Cancellation

At Abysse, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that circumstances may arise that require you to cancel your order, and we have established the following cancellation policy to address such situations:

Order Cancellation Period:

Orders can be canceled within 24 hours of the time the order was placed. After this time frame, the order may have already entered the processing or shipping stage, and cancellation may not be possible.