Refund policy

At Abysse, we gladly accept returns for store credit when received in original condition, we do not offer refunds.

If you are not sure about your size, please use the "What's my size" widget or contact us for advice as we want to encourage our customers to reduce carbon footprint by avoiding multiple shipments.

Please go on our Return and Exchange portal and follow our Return Policy Guidelines below prior to returning any items.

Domestic US Sales Policy (including Hawaii)

We accept returns for store credit or exchange when your return request is submitted through our Return and Exchange portal within 30 days of delivery.

Once your request is approved, please pack your items securely and ship them back within 7 days to the address provided. Please use a tracked shipping service so we have proof of delivery.

Sale items are final sale and are not eligible for store credit or exchange.

Return guidelines

• Items must be in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place. Returns that don't meet these conditions will be sent back to you.
• Please fold items with care and package them as you received them.
• Original shipping costs are non-refundable.
• Return shipping is at the customer's cost, unless we sent the wrong item or size, or you added Redo Package Protection at checkout.
• For exchanges, the replacement ships free on your first exchange with Checkout+. Otherwise, and for orders using store credit, a flat $10 shipping rate applies to the outbound shipment.

Redo Package Protection
Add Redo Package Protection at checkout for a free prepaid return label and coverage if your order is lost, stolen or damaged in transit. It must be added when you place your order and can't be added afterwards.

A note on returning wetsuits / neoprene:

• Please fold the wetsuit neatly with the zipper exposed and not touching any neoprene (nor any other neoprene items if sending back several wetsuit pieces). This is because the neoprene surface is delicate and subject to marking / creasing.

• You do not need to include any cards that were included in your original package. Please also remove any tags on your swimwear items to ensure they don’t mark the wetsuits.

Loss or Damage

Once your order has been shipped, Abysse is not responsible for packages that are lost, stolen or damaged in transit, or for locating packages after they have been delivered.

For US orders (including Hawaii), add Redo Package Protection at checkout for peace of mind. If your order is lost, stolen or damaged in transit, you can file a claim through our Return and Exchange portal. Protection must be added when you place your order and can't be added afterwards.

Please double-check your shipping address before placing your order. Abysse is not responsible for packages sent to an incorrect or outdated address entered at checkout.

INTERNATIONAL SALES POLICY

Due to high shipping costs, we are not able to cover the cost of outbound shipping for exchanges on International orders.

When returning your item, please note the following:

• We gladly accept returns for store credit only when received in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place.
• Please fold your return items with care and package them securely as received
• Please be sure to obtain a tracking number with your return to ensure proof of delivery.
• Original shipping costs are non-refundable
• Customer pays for return shipping on exchanges
• Outbound exchange item shipping is charged to customer
• All sales are final on sale items

As noted above, we are not responsible for any goods lost or damaged in transit.

A note on returning wetsuits / neoprene:

• Please fold the wetsuit neatly with the zipper exposed and not touching any neoprene (nor any other neoprene items if sending back several wetsuit pieces). This is because the neoprene surface is delicate and subject to marking / creasing.

• You do not need to include any cards that were included in your original package. Please also remove any tags on your swimwear items to ensure they don’t mark the wetsuits.

CUSTOMS & DUTIES

International orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival to the local government by the customer and are not included in the original purchase price or shipping charges.

FAULTY ITEMS

Goods are considered faulty if they are received damaged or if a manufacturing fault has occurred. Please carefully follow care instructions, as the item will not be exchanged if the item has been wrongly damaged. Items damaged as a result of wear and tear are not considered to be faulty and will not be exchanged. If your order is a faulty item, please make sure to email contact@abysseofficial.com to notify us of damaged goods. Please make sure to include your invoice number and contact detail, as well a description and photo of the damaged good.

SALE ITEMS

Returns or refunds are not available on sales items.